General Returns Policy:

You may return new, unopened items sold and fulfilled by 500.net within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Calculating Your Refund:

The following conditions and exceptions apply.

Partial refunds:

Any opened product returned within 30 days of delivery: 85% of item's price.

Any opened product that has obvious signs of use: 50% of item's price.

Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price.

Receiving a Refund:

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Shipping:

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

 Contact:

500.net is a division of Hypothesis Inc.

PO Box 1652, St. Petersburg, FL  33731  USA - 727-253-2256 - sales@500.net